Information We Collect
When you register or use the 169 platform, we collect certain categories of information to ensure the service functions properly and safely for you.
Account Information: Full name, email address, phone number, date of birth, and encrypted password at registration. This information is required to verify your identity and allow you to log in to your 169 account.
Payment Information: Details related to deposit and withdrawal methods in Malaysian Ringgit (RM), such as bank account numbers or digital wallets. We do not store full credit or debit card numbers—sensitive data is handled securely through payment providers.
Device & Browser Information: IP address, device type, operating system, browser version, and screen resolution. This data is used to optimize the platform display on your device and detect unusual activity.
Usage Data: Pages visited, session duration, games played, and actions taken on the platform. This information helps us understand how users interact with 169 and improve the overall experience.
- Account & Identity Information
- Payment information (RM)
- Device & Browser Data
- Platform Usage Data
- Cookies & Session Tracking
What Your Information Is Used For
Account information is used to verify your identity during login, process deposits and withdrawals in RM, and send important notifications regarding your 169 account activity.
Usage data and device information help the 169 team identify technical issues, optimize loading speeds, and ensure all features work smoothly on smartphones and laptops.
Your information is used to detect and prevent fraud, suspicious activity, and money laundering. This protects you and all other users on the 169 platform.
Account-related emails, transaction confirmations, and policy updates are sent to you. We don’t send marketing emails without your consent, and you can opt out of unwanted communications.
Cookies & Session Tracking
The 169 platform uses cookies to ensure a better user experience. Cookies are small text files stored on your device when you visit our platform.
Essential Cookies: Required for basic functions like login sessions and security. These cookies cannot be disabled as they enable the platform to function properly.
Analytical Cookies: Helps us understand how users navigate the 169 platform— which pages are most visited and where users face difficulties. This information is aggregated and does not personally identify individuals.
You can manage cookie settings through your browser. However, disabling essential cookies may affect platform functionality. Visit your browser’s settings section for details on managing cookies.
Data Storage, Security & Sharing
All 169 user data is stored on servers secured with SSL encryption and layered security measures. Passwords are stored as non-reversible hashes. Access to user data is limited to staff who require it for operational purposes only.
Active account information is retained as long as your account remains active. After account closure, data is kept only as long as legally required or for related investigations. Data no longer needed will be securely deleted.
169 does not sell or rent users’ personal information to any third parties for marketing. We may share necessary data with payment providers to process RM transactions, or with authorities if legally required. All third parties involved are bound by strict confidentiality agreements.
In some cases, user data may be processed outside Malaysia by technical service providers we engage. Such transfers are carried out with appropriate safeguards to ensure your information remains secure according to applicable standards.
Your Rights as a User
As a user of the 169 platform, you have several rights regarding your personal information that we hold.
- Access Rights: You have the right to request a copy of your personal data we store related to your account. This request can be submitted through our support email.
- Right to Rectify: If any information in your account is inaccurate or outdated, you can update it directly via account settings or contact support for corrections.
- Right to Erasure: You may request deletion of your account and personal data. However, some data may need to be retained for a certain period to comply with legal requirements or ongoing investigations.
- Right to Object: You have the right to object to the processing of your data for certain purposes, including optional marketing communications.
- Right to Data Portability: You can request your data in a machine-readable format to transfer to other service providers if technically feasible.
To exercise any of the above rights, please contact us at [email protected]. We will process your request within a reasonable timeframe.
Policy Changes and How to Contact Us
169 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. When significant changes occur, we will notify users via platform alerts or email.
The effective date at the top of this page will be updated whenever changes are made. We advise you to check this page regularly to stay informed on how we manage your information.
If you have any questions, concerns, or wish to exercise your rights relating to personal data, please contact our privacy team at [email protected]. You may also review Frequently Asked Questions us for answers to the most frequently asked questions about accounts and privacy.
Your Data Is Safe with 169
We are committed to protecting the privacy of every Malaysian user. If you have questions about this policy, the page Frequently Asked Questions we’re ready to help.
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